HVAC, plumbing, electrical, roofing, cleaning, landscaping. The call you cannot take is the job your competitor books. We put an agent on your line that answers every call, quotes what you allow it to quote, and drops the job straight onto your dispatch board.
A homeowner with a leak or a dead furnace calls three companies from a search result and hires the first one that picks up. Your crew is in an attic, under a house, or on a roof. The office has one person and two lines. So the call rings out, no voicemail is left, and there is no record that the job ever existed. Contractors rarely see this leak in a report because a missed call leaves no trace — it just shows up as a slow month.
Half of inbound is routine and priced from your book — a service call, a drain clear, a tune-up, a standard clean. That work waits in the same queue as a full system replacement because everything funnels through the same one or two humans.
A job runs two hours long, a part is not on the truck, a customer cancels the morning of. Every change ripples through the day, and someone has to call three homeowners about it while also answering the phone.
A large share of daily inbound is existing customers asking about an arrival window. Every one of those calls blocks a line that a new job could be coming in on.
Local search ranking and close rate both hinge on review volume and recency. Almost every contractor knows this and almost none ask consistently, because asking is a manual step at the end of a long day.
The first freeze, the first heat wave, the storm that takes out roofs across a county. Volume triples for a week. You cannot hire a dispatcher for a week, so the calls simply do not get answered.
Any call your team does not pick up rolls to a voice agent that answers on the first or second ring, day or night. It captures the address, the trade, the symptom and the urgency in the language your dispatcher would use, then books or escalates. If the caller hangs up before it connects, an automatic text goes out within seconds asking how it can help — which recovers a meaningful share of calls that used to vanish entirely.
The agent quotes exactly what you allow it to quote — diagnostic fees, service call rates, flat-rate items straight from your own price book — and stops cleanly at anything variable. Replacements, roofs, repipes and remodels get scoped into a structured estimate request with photos and details attached, and land in front of a person who can price them properly.
Booking is done against live availability, not a guess. The agent reads your board for capacity, skill and service area before it offers a window, writes the job with full notes, and handles the reschedule when the homeowner’s week changes. Cancellations trigger the waitlist so an open slot gets refilled instead of sitting empty.
Status updates stop being something a person has to remember. When a technician marks en route, or when the previous job runs long, the homeowner gets a text with a revised window and the technician’s name. The volume of “where is my tech” calls drops, which quietly gives your office back a line and an hour.
Every completed job triggers a review request on the timing that actually converts, routed so unhappy customers reach a manager instead of a public review form. The same engine drives maintenance reminders — filter changes, seasonal tune-ups, gutter cleans, annual inspections — which is the cheapest revenue in the trades and the most consistently forgotten.
An agent is only as good as the systems it plugs into. When your stack can’t support the automation, we build the stack.
Fast service-area websites built to convert phone-first traffic, online booking that writes to your real schedule, customer portals, and custom integrations between your field service platform, accounting and payment systems.
Instant AI response is worth nothing without inbound volume. We generate the demand your agents convert — service-area pages, Google Business Profile, review velocity, and paid campaigns tuned to booked jobs rather than clicks.
Agents handle the repetitive work. Trained people handle the exceptions, the escalations, and the judgment calls — as part of the same system. Overflow dispatch, warranty coordination and back-office admin during peak season.
We integrate what already exists — and build what doesn’t.
Patterns from real engagements. No invented numbers — the specifics come in the audit.
The pattern in a multi-truck operator: every inbound call is answered or recovered by text, including nights and weekends. Owners are usually surprised by the raw count of calls they had been losing without knowing it.
Status and arrival questions stop reaching a human. In a roughly 40-technician home services operator, that alone frees a coordinator to work estimates and warranty instead of reading the board out loud.
During a freeze or a heat wave, capacity to answer no longer depends on headcount. Emergencies get triaged to the front and routine work fills the schedule behind them instead of being lost.
Asking every customer, every time, with no one having to remember, changes review volume and recency — which is what local search rewards and what the next homeowner reads before calling.
The agent picks them up. An unanswered ring rolls to a voice agent that answers, gathers the address, the trade, the symptom and the urgency, and either books the job against your live schedule or flags it as an emergency for the on-call tech. If the caller hangs up first, an automatic text goes out within seconds so the lead is not gone.
It books directly. We integrate with your field service platform through its API so the agent reads live technician availability, capacity and service area before it offers a slot, then writes the job with the customer, address, trade and notes attached. If your platform has no API, we will say so in the audit and give you options.
Only within limits you set. Most contractors let the agent quote flat-rate diagnostics, service call fees and standard items from their own price book, and stop there. Anything variable — a replacement, a roof, a repipe — gets scoped into an estimate request and routed to a person. The agent never improvises a number.
That is the case automation handles best, because capacity does not depend on staffing. During a heat wave or a freeze the agent answers every call in parallel, triages true emergencies to the top, books the routine work into the next available slots, and holds overflow on a waitlist that fills cancellations automatically.
They are driven by job status rather than by someone remembering to call. When the previous job runs long or the tech marks en route, the customer gets a text with an updated window and the technician name. Fewer people call in to ask where the truck is, which frees the office for work that matters.
Answering services take messages. They generally do not read your dispatch board, apply your price book, or write a booked job into your system, so someone at your office still does the real work in the morning. Some contractors keep a service for complex calls and let the agent handle intake and booking. That split usually costs less and books more.
Thirty minutes with the people who would build it. We look at your call flow, your board, your quoting process and your review engine, then hand you a prioritized roadmap.
Roadmap delivered · whether or not you build with us